Telamon Integrated Technologies
- Robust infrastructure to provide nonstop customer support
- Redundant site
- Immediate failover
- 4 hour relocation of skilled techs
- Dedicated Corporate IT support
- Dedicated Corporate IT application development
- Dedicated Account and Project Management
CRM Application Integration
- Experience with many CRM platforms
- Clarify, SAP, Seibel, Platypus
- XML integration
Telatrack CRM Application
- Internet enabled SQL RDBMS
- Developed In-house by Telamon
- Rapid customization
- Full web reporting
- Deployed for over 50 clients
- Real time access to all call records by client
- Call logs time stamped with entering agent ID
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