solutions_crm.asp
Products and Services
Customer Relationship Management & Fulfillment
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Call Center Services
Telamon provides Customer Relationship Management solutions to end users on behalf
of our Clients.
We handle end user interactions to support the entire customer life cycle ?from
highlighting product/service features and processing orders to resolving customer
service and technical support inquiries. Our CRM services are tightly integrated
with Telamon's Fulfillment and Reverse Logistics Services and provide our Clients
a full spectrum of back office capabilities.
Telamon web-based applications provide real-time visibility into our call-handling,
order-taking, inventory management, billing consolidation, and returns/repair handling
and tracking processes.
Telamon specializes in providing customer service and technical support for a variety
of different companies. Whether you are looking to outsource an entire call center
program or just looking to enhance your current offerings, Telamon CRM is your
solution to better customer care.
Telamon offers a turnkey solution for:
24/7/365 CRM Services
order processing
order management
customer service
customer care
technical support
warranty management
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Total Supply Chain Mgmt
materials management
inventory management
sourcing - domestic / international
component distribution
warehousing / transportation
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Fulfillment Services
kitting / de-kitting
sub/light assembly
pick / pack / ship
collateral production
rebate processing
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| Complete Program Management & Reporting |
Service Offerings
Telamon Target Markets
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Telecommunications Industry
Voice/Data/Video/GPS/VoIP Service provider
High-Tech and Emerging CPE Manufacturers
Triple-play Consumer Electronics Industry
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OEM, ODM and OBM Companies
Auto Parts and Auto Electronics Industry
Medical & Pharmaceutical Companies
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