Products and Services           About Telamon           Contact Us
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solutions_crm.asp
  Main Page
       Products and Services
            Telecom Material Management
          Customer Relationship Management & Fulfillment
                 Customer Care Service Offerings
                 Technical Support Service Offerings
                 Integrated Technologies
                 CRM Value
            Engineering, Furnish, Installation, Test & Turn-up
            AWAT / ESIS
            Automotive Supply-Chain Support Services
       About Telamon
       Contact Us
Products and Services
Customer Relationship Management & Fulfillment
Call Center Services
Telamon provides Customer Relationship Management solutions to end users on behalf of our Clients.

We handle end user interactions to support the entire customer life cycle ?from highlighting product/service features and processing orders to resolving customer service and technical support inquiries. Our CRM services are tightly integrated with Telamon's Fulfillment and Reverse Logistics Services and provide our Clients a full spectrum of back office capabilities.

Telamon web-based applications provide real-time visibility into our call-handling, order-taking, inventory management, billing consolidation, and returns/repair handling and tracking processes.

Telamon specializes in providing customer service and technical support for a variety of different companies. Whether you are looking to outsource an entire call center program or just looking to enhance your current offerings, Telamon CRM is your solution to better customer care.

Telamon offers a turnkey solution for:
24/7/365 CRM Services
order processing
order management
customer service
customer care
technical support
warranty management
Total Supply Chain Mgmt
materials management
inventory management
sourcing - domestic / international
component distribution
warehousing / transportation
Fulfillment Services
kitting / de-kitting
sub/light assembly
pick / pack / ship
collateral production
rebate processing
Complete Program Management & Reporting

Service Offerings
Customer Care Service Offerings < more information >
Technical Support Service Offerings < more information >

Telamon Target Markets
  • Telecommunications Industry
  • Voice/Data/Video/GPS/VoIP Service provider
  • High-Tech and Emerging CPE Manufacturers
  • Triple-play Consumer Electronics Industry
  • OEM, ODM and OBM Companies
  • Auto Parts and Auto Electronics Industry
  • Medical & Pharmaceutical Companies

  • Telamon's Integrated Technologies < more information >
    Telamon's CRM Value < more information >